Guest Experience Coordinator

ASM Global Arena Management, LLC; United States; On-site; USD 22,000 - 25,000; Full time

Job summary

Legends Global/The Sanford Center is seeking an Administrative Receptionist to greet guests, guide them to requested locations, and uphold a polished public image. This role interacts with employees, patrons, and vendors regarding amenities, policies, and operating guidelines.

Ideal candidates will have a high school diploma or GED, strong communication skills, and flexibility to work daytime, evenings, weekends and holidays in a busy arena environment.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Willing to work varied schedule including weekends and holidays.

Responsibilities

• Meet and greet guests; provide directions to locations and amenities.
• Inform guests about amenities and walking distances.
• Offer solutions to complaints and ensure customer satisfaction.
• Refer difficult questions to Guest Services Lead for resolution.
• Ticket printing, data entry, and outgoing calls as needed.

Skills

Communication skills

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or GED

Job description

Legends Global/The Sanford Center is seeking an Administrative Receptionist to greet guests, guide them to requested locations, and uphold a polished public image. This role interacts with employees, patrons, and vendors regarding amenities, policies, and operating guidelines.

Ideal candidates will have a high school diploma or GED, strong communication skills, and flexibility to work daytime, evenings, weekends and holidays in a busy arena environment.