Guest Services Representative

The Sanford Center; Bemidji, Northern (MN, KY); Hybrid; USD 21,000 - 26,000; Part time

Job summary

The Sanford Center seeks a friendly Guest Services Representative to greet guests, answer questions, and direct them to locations and amenities. You will maintain a positive public image and interact with guests, employees, and vendors.

Responsibilities include answering inquiries, guiding guests, resolving issues, and escalating complex questions to the Guest Services Lead to ensure proper service. Flexibility for varied shifts, including weekends and holidays, is required.

Qualifications

• High school diploma or GED required, some college preferred.
• Ability to work varied shifts including weekends and holidays.
• Excellent communication and professional demeanor.

Responsibilities

• Greet guests and help answer questions, provide directions within the facility and to amenities.
• Inform guests about amenities and walking distances; assist with inquiries.
• Offer solutions to guest complaints and ensure follow-up for satisfaction.
• Refer unusual or difficult questions to the Guest Services Lead for proper resolution.

Skills

Communication

Interpersonal skills

Customer service

Diversity awareness

Reliability

Education

High school diploma or GED, some college coursework

Job description

Job Title: Guest Services Representative Department: Guest Services Reports to: General Manager and Event Security Supervisor FLSA Status: Hourly, Non-Exempt Compensation Grade: $15 Hourly (Part Time)

Summary

Summary The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/The Sanford Center.

Primary Duties and Responsibilities

• Meet and greet guests; help in answering questions, provide directions to locations within our facility as well as to various amenities and services.
• Inquiry, inform guests of amenities and walking distance locations.
• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.
• Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution.

Qualifications

To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or GED, some college coursework, preferred

Skills and Abilities

• Demonstrate excellent communication and interpersonal skills among all levels of staff and clientele.
• Provide customer service in a professional considerate manner.
• Work effectively with diverse groups of people among all levels within an organization.
• Excellent record of dependability, reliability, and integrity.
• Self-motivated, and flexible to change

Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays

Working Conditions

Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

NOTE

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.