Guest Experience Coordinator

Standard Hotels; Miami (FL); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary Spa & Gym Access

Up to 3 complimentary fitness classes

Employee meals

Life Insurance

PTO & 7 holidays

401(k) company match

Descripción de la vacante

Standard Hotels seeks a Guest Experience Coordinator to create personalized experiences across the guest journey, assisting arrivals, departures, VIPs, and guest requests with cross-department coordination.

The role requires strong communication and problem-solving in a fast-paced hotel environment, with flexible weekend availability and PMS familiarity to maintain guest profiles and ensure seamless service.

Formación

• 1–2 years of hospitality or guest-service experience preferred.
• Warm, confident communication and strong problem-solving skills.
• Ability to multitask and personalize service in a fast-paced environment.
• PMS experience preferred.
• Flexible availability including weekends and holidays.

Responsabilidades

• Engage guests throughout arrival, stay, and departure and anticipate individual needs.
• Coordinate VIP amenities, special occasions, preferences, and personalized touches.
• Maintain accurate guest profiles, notes, and preference information.
• Assist with check-in, check-out, billing, payments, and Front Desk needs as required.
• Respond to guest feedback and concerns with ownership and appropriate follow-up.
• Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams.
• Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.
• Support lobby presence and guest flow during peak arrival and departure periods.
• Document significant guest interactions and communicate relevant information to leadership.

Conocimientos

Hospitality experience

Communication

Problem solving

Multitasking

PMS experience

Weekend availability

Descripción del empleo

We’re Seeking a Guest Experience Coordinator Who Makes Every Stay Feel Personal

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Why You’ll Love It Here

Complimentary Spa & Gym Access

Up to 3 Complimentary Fitness Classes per Week

Designated Employee Pool Days during the summer

Complimentary Employee Meals

Company-paid Life, Short-Term & Long-Term Disability Insurance

Paid Time Off & 7 Paid Holidays, including a Floating Holiday

401(k) Retirement Plan with Company Match

Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Key Responsibilities

Engage guests throughout arrival, stay, and departure and anticipate individual needs.

Coordinate VIP amenities, special occasions, preferences, and personalized touches.

Maintain accurate guest profiles, notes, and preference information.

Assist with check-in, check-out, billing, payments, and Front Desk needs as required.

Respond to guest feedback and concerns with ownership and appropriate follow-up.

Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams.

Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.

Support lobby presence and guest flow during peak arrival and departure periods.

Document significant guest interactions and communicate relevant information to leadership.

Protect guest confidentiality and uphold The Standard’s service expectations.

Required Skills & Qualifications

1–2 years of hospitality or guest-service experience preferred.

Warm, confident communication and strong problem-solving skills.

Ability to multitask and personalize service in a fast-paced environment.

PMS experience preferred.

Flexible availability including weekends and holidays.

Core Competencies

Guest / Team Service

Organization & Attention to Detail

Accountability & Reliability

Adaptability & Problem Solving

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements

Ability to stand and/or sit for extended periods throughout the shift.

Frequent use of a computer, telephone, and Front Office equipment.

Frequent walking, reaching, and repetitive hand movement.

Ability to lift, carry, push, or pull up to 25 pounds occasionally.

Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together… every day.