Guest Experience & Content Creator - Napa & Events

LightHouse for the Blind and Visually Impaired; Napa (CA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

LightHouse for the Blind and Visually Impaired is hiring a full-time Guest Experience Associate and Content Creator to support our Napa and Bay Area offices. You will welcome visitors, manage calendars, coordinate events, and assist with marketing content and social media for EHN‑sponsored events.

This on-site role requires strong communication, organization, and multitasking skills, with occasional overnight shifts.

Qualifications

• Minimum 1 year experience in guest-facing role in hospitality, winery or retail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Willing to work weekends as needed.
• Comfortable using Outlook, Excel, Word, Zoom.

Responsabilités

• Greeting and assisting visitors, ensuring a welcoming environment.
• Handle phone calls professionally, providing accurate information.
• Support event execution, including room reservations, setups, and logistics.
• Manage event-related items (food, rentals, linen, and cabin assignments).
• Coordinate with vendors and staff for smooth operations.
• Oversee guest check-in/check-out and room inspections.
• Manage reservations for rooms and overnight stays.
• Maintain an updated booking calendar and prevent conflicts.
• Coordinate room availability for student programs and events.
• Keep the Welcome area clean, organized and stocked with brochures.
• Provide guests with local recommendations and information.
• Build positive relationships with guests and staff, collecting feedback.
• Support reception.
• Assist with event paperwork and interdepartmental documentation.
• Be knowledgeable about emergency procedures.
• Respond quickly to medical, security, or disaster situations, contacting the necessary authorities.
• Support creation and distribution of marketing artwork and plans for EHN sponsored events
• Maintain accurate guest contact list in MailChimp (or the chosen platform being utilized).
• Use the MailChimp platform (or the chosen platform being utilized) to create and distribute monthly newsletter and marketing email blasts as needed.
• Create approved content and manage social media platforms, including but not limited to Instagram, and Eventbrite. Must partner with Communications to adhere to guidelines. Content Creation should not exceed 1 hour a day in total.
• Initiate and support content creation and distribution for social media, website and promotional items
• Personal device or company computer may be used, as needed.
• Drive company vehicles onsite to assist with transporting guests and assist with transporting other event related items.
• Ability to do overnight shifts as needed for coverage.

Connaissances

Guest services

Communication

Calendar management

Event support

Microsoft Office

Outils

Zoom

Outlook

Excel

Word

MailChimp

Eventbrite

Description du poste

LightHouse for the Blind and Visually Impaired is hiring a full-time Guest Experience Associate and Content Creator to support our Napa and Bay Area offices. You will welcome visitors, manage calendars, coordinate events, and assist with marketing content and social media for EHN‑sponsored events.

This on-site role requires strong communication, organization, and multitasking skills, with occasional overnight shifts.