Guest Experience & Connections Lead

Christ Fellowship; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Christ Fellowship’s Royal Palm Beach Campus is seeking a Connections Coordinator to support the Connections Director in leading campus connections teams and the entire “Welcome Home” experience. You’ll help people take their best next step, create meaningful connections, and ensure every guest feels at home.

The role emphasizes recruiting and developing volunteers, coordinating the Journey class experience, and implementing a cohesive follow-up strategy for new guests and families.

Qualifications

• Minimum of 4 years customer service-related experience.
• Experience in recruiting, leading, and developing staff and volunteers.

Responsibilities

• Support the Connections Director in executing the central Connections strategy and leading the team to create a welcoming environment at weekend services and campus events.
• Invest in the Host Dream Team by building genuine relationships, recognizing their strengths, and creating opportunities for them to grow, lead, and thrive.
• Create an environment where the Host can thrive by providing the resources, communication, care, and support needed for an excellent serving experience.
• Lead The Journey experience: schedule classes, facilitate and schedule co-facilitators, schedule the volunteer team, and manage the follow-up process.
• Manage Connect Card follow-up and assist in developing strategies to help guests take their next step.
• Collaborate with the Connections Director and campus ministry leaders to implement a cohesive follow-up strategy for new guests, new families, and salvations.
• Partner with the Groups & Classes Director to ensure effective follow-up with Journey participants joining Groups or volunteer teams.
• Facilitate regular Connections Team Orientations and ongoing volunteer training as outlined by the Central Connections Team.
• Track and report key Connections metrics including Journey, Host Teams, and New Guest Engagement.

Skills

Customer service

Recruiting

Volunteer development

Education

Bachelor’s Degree preferred

Job description

Christ Fellowship’s Royal Palm Beach Campus is seeking a Connections Coordinator to support the Connections Director in leading campus connections teams and the entire “Welcome Home” experience. You’ll help people take their best next step, create meaningful connections, and ensure every guest feels at home.

The role emphasizes recruiting and developing volunteers, coordinating the Journey class experience, and implementing a cohesive follow-up strategy for new guests and families.