Guest Experience Concierge – Welcoming & Reservations

Ann Arbor; Ann Arbor (MI); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dental insurance

Paid time off

Employee profit sharing (after 1 year)

Birthday hotel room after 1 year

Job summary

Weber's Restaurant and Hotel in Ann Arbor, MI, is seeking a friendly Greeter to welcome guests and guide them to the right person or area. You will take reservations, coordinate seating, and ensure a seamless first impression for every visitor.

We value professional, friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment. This on-site role offers benefits including dental insurance, paid time off, and employee profit sharing after one year.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Professional and friendly demeanor.
• Ability to work independently and as part of a team.
• Regular, predictable attendance is essential, with limited tolerance for unplanned absences.
• Dental insurance available.
• Paid time off.
• Employee profit sharing after 1 year continuous service.
• Complimentary hotel room on your birthday after 1 year continuous service.

Responsibilities

• Greet visitors and direct them to the appropriate person or department.
• Take restaurant reservations.
• Review reservations and coordinate seating for shift.
• Escort guests to their tables.
• Answer inquiries and provide information about the organization.
• Maintain a clean and organized work area.
• Answer phones and direct to appropriate individual.
• Collaborate with other staff to ensure a seamless guest experience.

Skills

Customer service

Communication

Multitasking

Teamwork

Attendance

Professional demeanor

Education

High school diploma

Job description

Weber's Restaurant and Hotel in Ann Arbor, MI, is seeking a friendly Greeter to welcome guests and guide them to the right person or area. You will take reservations, coordinate seating, and ensure a seamless first impression for every visitor.

We value professional, friendly demeanor, strong communication, and the ability to multitask in a fast-paced environment. This on-site role offers benefits including dental insurance, paid time off, and employee profit sharing after one year.