Guest Experience Concierge - Resort Services

The Palms; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

The Palms Casino Resort in Las Vegas seeks a Specialist I Resort Services to assist guests with room reservations and in-house service requests. You will provide best-in-class service, accurately processing reservations and communicating options to guests while supporting concierge tasks and inter-department coordination.

Ideal candidates have 2+ years in hotel reservations or luxury guest services, a Nevada Gaming License, and strong organizational and communication skills.

Qualifications

• High school diploma or GED required.
• Minimum two years’ experience in Hotel Reservations or hotel customer service in luxury settings preferred.
• Nevada Gaming License required.
• Excellent telephone etiquette and verbal/written communication.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Provide guests with highest level of customer service and process hotel and casino reservations.
• Input and organize reservation information and special requests in the Lodging Management System (LMS).
• Coordinate in-house guest requests with Front Desk and Concierge teams.
• Upsell hotel stays and assist with room inventory and changes to maximize revenue.
• Maintain confidentiality and adhere to health and safety policies.

Skills

Customer service

Telephone etiquette

Organization

Interpersonal skills

Multi-tasking

Bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Palms Casino Resort in Las Vegas seeks a Specialist I Resort Services to assist guests with room reservations and in-house service requests. You will provide best-in-class service, accurately processing reservations and communicating options to guests while supporting concierge tasks and inter-department coordination.

Ideal candidates have 2+ years in hotel reservations or luxury guest services, a Nevada Gaming License, and strong organizational and communication skills.