Guest Experience Concierge – Luxury Resort Front Desk

Hershey Entertainment & Resorts; Hershey (PA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical/Dental/Vision benefits

Job summary

The Hotel Hershey, a luxury resort in Hershey, PA, seeks a full-time team member to greet, register, and orient guests while promoting the hotel and local attractions. You will manage room status, reservations, and guest charges with a focus on outstanding service.

Ideal candidates will demonstrate guest relations, problem-solving, and accuracy with front desk systems, in a polished professional manner suitable for a luxury property. Schedule varies by business needs.

Qualifications

• Must be 18 years of age or older.
• Completion of high school or GED.
• Proven guest relations and problem-solving abilities.

Responsibilities

• Greet, register, and confirm room rates for guests upon arrival.
• Provide information about The Hotel Hershey and local attractions.*
• Maintain accurate count of room status and availability and reserve rooms.*
• Process guest room charges, receive payments, and balance receipts at the end of each shift.*
• Answer inquiries about rooms, rates, amenities, and programs; resolve guest concerns to meet service standards.*
• Perform other duties as assigned.

Skills

Guest relations

Problem solving

Organizational skills

Cash handling

Front desk software

Education

High school diploma or GED

Job description

The Hotel Hershey, a luxury resort in Hershey, PA, seeks a full-time team member to greet, register, and orient guests while promoting the hotel and local attractions. You will manage room status, reservations, and guest charges with a focus on outstanding service.

Ideal candidates will demonstrate guest relations, problem-solving, and accuracy with front desk systems, in a polished professional manner suitable for a luxury property. Schedule varies by business needs.