Front Desk Attendant

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Medical, Dental, and Vision coverage

401K Contribution

Paid time off

Job summary

The Hotel Hershey, part of Hershey Entertainment and Resorts, seeks a full-time front desk team member to greet, register, and orient guests, ensuring a warm, seamless arrival. The role emphasizes guest relations, accurate cash handling, and application of hotel programs and area attractions.

Benefits include medical, dental, and vision coverage starting the next month, 401K contribution, paid time off, and free admission to Hersheypark with Employee ID. Schedule may vary based on business needs.

Qualifications

• Proven guest relations and problem-solving skills.
• Ability to use front desk computer systems and handle cash accurately.
• Professional appearance representing the company image.
• Capable of working in a busy, fast-paced setting.

Responsibilities

• Greet, register, and confirm room rates for guests on arrival.
• Maintain accurate room status counts and reserve rooms as requested.
• Process guest charges, receive payments, and balance receipts at shift end.
• Answer calls and assist guests with bookings, rates, amenities, and programs.
• Address guest questions, concerns, and complaints to meet service standards.
• Perform other duties as assigned.

Skills

Guest relations

Problem solving

Organizational skills

Front office systems

Professional image

Fast-paced environment

Education

High School Diploma or GED

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for greeting, registering, and orienting guests to The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet, register, and confirm room rates for guests upon their arrival. Provide information about the Hotel and other attractions within the company and the area.*
• Maintain an accurate count of room status and availability. Reserve guest rooms in accordance with special requests.*
• Process guest room charges, receive payments on accounts, and balance receipts at the end of each shift. Maintain accurate records of all hotel guest account information.*
• Answer incoming calls and questions about guests’ needs regarding room bookings, room rates, amenities, available rooms, programs, special requests, etc.*
• Handle guest questions, concerns, and complaints. Ensure resolutions effectively meet guest needs and service expectation standards.*
• Perform other duties as assigned.

Qualifications

• 18 years of age or older.
• Completion of high school or GED

Knowledge, Skills, And Abilities

• Proven guest relations, problem solving, and organizational skills.
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
• Professional image representative of company image.
• Ability to work in a hectic, fast-paced environment.

Job Demands

• Finger Dexterity Constant (>67%)
• Standing Constant (>67%)
• Walking Constant (>67%)
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Schedule may vary based on business needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.