Front Desk Specialist – Historic Luxury Hotel

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Medical, Dental, and Vision coverage

401K Contribution

Paid time off

Job summary

The Hotel Hershey, part of Hershey Entertainment and Resorts, seeks a full-time front desk team member to greet, register, and orient guests, ensuring a warm, seamless arrival. The role emphasizes guest relations, accurate cash handling, and application of hotel programs and area attractions.

Benefits include medical, dental, and vision coverage starting the next month, 401K contribution, paid time off, and free admission to Hersheypark with Employee ID. Schedule may vary based on business needs.

Qualifications

• Proven guest relations and problem-solving skills.
• Ability to use front desk computer systems and handle cash accurately.
• Professional appearance representing the company image.
• Capable of working in a busy, fast-paced setting.

Responsibilities

• Greet, register, and confirm room rates for guests on arrival.
• Maintain accurate room status counts and reserve rooms as requested.
• Process guest charges, receive payments, and balance receipts at shift end.
• Answer calls and assist guests with bookings, rates, amenities, and programs.
• Address guest questions, concerns, and complaints to meet service standards.
• Perform other duties as assigned.

Skills

Guest relations

Problem solving

Organizational skills

Front office systems

Professional image

Fast-paced environment

Education

High School Diploma or GED

Job description

The Hotel Hershey, part of Hershey Entertainment and Resorts, seeks a full-time front desk team member to greet, register, and orient guests, ensuring a warm, seamless arrival. The role emphasizes guest relations, accurate cash handling, and application of hotel programs and area attractions.

Benefits include medical, dental, and vision coverage starting the next month, 401K contribution, paid time off, and free admission to Hersheypark with Employee ID. Schedule may vary based on business needs.