Guest Experience Concierge: Local Insider & Events

Mr C. Hotels; Omaha, Northern (NE, KY); Hybrid; USD 17,000 - 28,000; Part time

Job summary

Omaha Marriott in Regency Business Park is seeking a Concierge to enhance guest experiences with local knowledge and recommendations. You will help guests discover events, sights and dining, while keeping the Concierge lounge welcoming and well-maintained.

Role requires teamwork, strong communication, and flexible scheduling, including nights, weekends, and holidays. Part-time position focused on delivering memorable stays for guests in a dynamic hotel setting.

Qualifications

• Strong customer service skills and ability to be resourceful and creative.
• Excellent business communication, both verbal and written.

Responsibilities

• Create incredible memories for guests.
• Build local contacts and stay informed on local events to assist guests.
• Provide recommendations for local sights and activities; highlight Instagrammable spots.
• Ensure Concierge lounge is inviting and clean.
• Provide food and beverage service, maintain quality and presentation, and comply with alcohol service laws.

Skills

Customer service

Verbal & written communication

Team player

Job description

Welcome to the Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast and dinner. The hotel features 12,000 square feet of versatile and flexible meeting space, designed to accommodate a wide range of events and functions.Nearby businesses include: Charles Schwab, Whole Foods, Top Golf, Borsheims Jewelry, Signature Performance, and the University of Nebraska Omaha.

Job Description

Position Summary

Create memorable guest experiences by providing exceptional hospitality within the Concierge Lounge. This role is responsible for maintaining a welcoming, clean, and well-stocked lounge environment while assisting guests with local recommendations, hotel information, and general guest needs.

• Create exceptional guest experiences through friendly, professional, and attentive service.
• Welcome guests and maintain a warm, inviting atmosphere within the Concierge Lounge.
• Serve as a knowledgeable resource regarding hotel amenities, services, local attractions, restaurants, entertainment, and events throughout Omaha.
• Stay informed about local happenings, seasonal activities, and points of interest to provide meaningful recommendations to guests.
• Set up, stock, monitor, and replenish all complimentary food and beverage offerings throughout the breakfast service period.
• Ensure buffet items remain fresh, organized, properly presented, and readily available for guests.
• Maintain cleanliness and organization of all lounge areas, including tables, seating areas, buffet stations, beverage stations, and service areas.
• Clear and sanitize tables promptly to maintain a clean and comfortable guest environment.
• Monitor inventory levels and communicate restocking needs as necessary.
• Anticipate guest needs and respond to requests in a timely and professional manner.
• Perform opening and closing duties to ensure the lounge is prepared for daily operation.
• Follow all food safety and sanitation standards.
• Maintain Marriott service standards and a professional appearance at all times.

Schedule Requirements

Hours:5:00 AM - 10:00 AM

Days:Monday through Friday

Scheduling:Days worked may be flexible and negotiated based on business needs and applicant availability. The scheduled shift hours of 5:00 AM to 10:00 AM are required and not negotiable.

Location

Requirements

Preferred Qualifications

• Previous hospitality, hotel, customer service, or food service experience preferred.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently.
• Ability to maintain a clean and organized environment.
• Ability to stand for extended periods and lift to 25 pounds.
• Friendly, outgoing personality with a passion for hospitality.

Status

Part-time

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