Guest Experience Concierge — Front Desk

Serenity Healthcare; Alexandria (VA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Paid holidays

Health/dental/vision coverage (90%+)

401k plan

Referral program

Career growth opportunities

Job summary

Serenity Healthcare in Alexandria, VA is seeking a friendly Front Desk Receptionist to warmly welcome visitors and keep the front desk organized. You’ll handle check-ins, calls, and general inquiries while using scheduling software and office tools with care.

No industry experience required—just energy, reliability, and a customer-first mindset. The role offers a consistent 3-day workweek with opportunities to grow and to contribute to a supportive team.

Qualifications

• Calm energy, attention to detail, and a strong team spirit.
• Ability to multitask and stay organized in a busy environment.
• Comfortable using email, scheduling systems, and databases.
• A strong sense of privacy and confidentiality (or willingness to learn).
• 1+ year of experience in fast-paced, service-oriented roles.
• High School Diploma or GED.

Responsibilities

• Greet visitors and guests with warmth and professionalism
• Update and verify visitor information with every interaction
• Assist with forms and answer general questions
• Build rapport with visitors — remembering their names, stories, and preferences
• Maintain a clean, calm, and welcoming front area
• Use scheduling software and office tech efficiently
• Help out wherever needed — we're a collaborative team

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Communication

Privacy/confidentiality

Education

High School Diploma or GED

Tools

Scheduling software

Databases

Email

Job description

Serenity Healthcare in Alexandria, VA is seeking a friendly Front Desk Receptionist to warmly welcome visitors and keep the front desk organized. You’ll handle check-ins, calls, and general inquiries while using scheduling software and office tools with care.

No industry experience required—just energy, reliability, and a customer-first mindset. The role offers a consistent 3-day workweek with opportunities to grow and to contribute to a supportive team.