Guest Experience Concierge – Free Theme Park Access

Loews Hotels & Co; Orlando (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando is seeking team members to deliver exceptional guest experiences in a dynamic, inclusive environment. The position emphasizes hospitality excellence, strong local knowledge, and proactive service to create memorable stays for guests at the Universal Orlando Resort.

Ideal candidates bring hospitality experience, familiarity with Opera and related hotel systems, and a willingness to work a varied schedule including nights, weekends, and holidays.

Qualifications

• Previous experience in hospitality or relevant industry preferred.
• Position requires the ability to communicate effectively in English, both verbally and written.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays.

Responsibilities

• Thorough knowledge of the local area including restaurants, attractions, and shops.
• Familiar with hotel facilities, room types, F&B outlets, recreational activities, and emergency procedures; makes dining, theater, tour, travel and other arrangements.
• Personalizes all services and anticipates guest requests whenever possible.
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors.

Skills

Hospitality experience

Tools

Opera

HOTSOS

Alliant

Sertifi

Resy

Zomato

Job description

Loews Hotels & Co at Universal Orlando is seeking team members to deliver exceptional guest experiences in a dynamic, inclusive environment. The position emphasizes hospitality excellence, strong local knowledge, and proactive service to create memorable stays for guests at the Universal Orlando Resort.

Ideal candidates bring hospitality experience, familiarity with Opera and related hotel systems, and a willingness to work a varied schedule including nights, weekends, and holidays.