Westin Boston Seaport District - Concierge

Aimbridge Hospitality; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income (Short/Long-Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Westin Boston Waterfront seeks a friendly Concierge to greet guests, share local tips, and provide seamless assistance throughout their stay. You will support daily operations, help train team members, and ensure memorable experiences with a can-do spirit.

The role requires strong communication and problem-solving abilities, staying composed under pressure, and comfort with basic financial tasks. A hospitality mindset and teamwork are essential for success in this hotel setting.

Qualifications

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, make them feel at home, and share recommendations about the locale.
• Maintain polished appearance by following uniform and grooming standards.
• Support daily operations, help hire and train team members, foster teamwork.
• Address guest questions, arrange special needs, stay informed on shop functions and events.
• Oversee shop operations, manage transactions, inventory and cleanliness.

Skills

Strong communication

Problem-solving

Decision-making

Customer service

Education

High school diploma or equivalent

Hotel industry experience (preferred)

Job description

Join our team as a Concierge!

The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can-do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

Key Skills/Responsibilities

• The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

Education & Experience

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in Boston’s Seaport District, Westin Boston Waterfront features a vertical garden – a natural feature that purifies the air. The Institute Of Contemporary Art, Boston Convention Exhibitors Center and Boston Children's Museum are all within walking distance of the property. Enjoy a restful night's sleep in the Boston Waterfront Westin's guestrooms, featuring a flat-screen TV, a coffee maker with Starbucks® Coffee and a bathrobe. Start the day with a buffet breakfast at the on-site Sauciety restaurant.