Guest Experience Concierge

Hyatt Westlake; Westlake Village (CA); On-site; USD 19,207 - 27,355; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid disability & life

Employee Assistance Program

401(k) with match

Job summary

Hyatt Westlake is seeking a Part-Time Bell Person to enhance the guest experience by providing personalized assistance during arrivals and departures. This role supports guest satisfaction and contributes to the overall impression of the hotel.

Your duties include escorting guests to their rooms, assisting with luggage, and maintaining cleanliness in lobby and front areas. Strong customer service skills and attention to detail are essential.

Qualifications

• Strong customer service and interpersonal skills.
• Attention to detail and pride in maintaining clean, orderly spaces.
• Physical stamina and ability to handle luggage.
• Professional and courteous demeanor.
• Ability to multitask and respond promptly.

Responsibilities

• Escort incoming guests to their rooms and assist with luggage.
• Inspect guest rooms to ensure they are in order.
• Explain room features and provide information about hotel services.
• Maintain the lobby and front areas in a clean manner.

Skills

Customer service skills

Attention to detail

Physical stamina

Interpersonal skills

Multitasking

Education

High School Diploma or equivalent

Job description

Hyatt Westlake is seeking a Part-Time Bell Person to enhance the guest experience by providing personalized assistance during arrivals and departures. This role supports guest satisfaction and contributes to the overall impression of the hotel.

Your duties include escorting guests to their rooms, assisting with luggage, and maintaining cleanliness in lobby and front areas. Strong customer service skills and attention to detail are essential.