Guest Experience Concierge

Davidson Hospitality Group; Spokane (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

401K Match

Paid Time Off

Tuition Reimbursement

Job summary

The Historic Davenport Hotel, Autograph Collection, is seeking a Front Desk Agent in Spokane, WA. You will be the friendly face greeting guests, handling check-ins/outs, and guiding guests with local information to ensure a memorable stay.

Join a fast-paced, guest-centric team across a renowned hospitality brand. Prior cash handling and strong communication skills are essential, with flexibility for weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Communication

Computer skills

Flexibility hours

Multitasking

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

The Historic Davenport Hotel, Autograph Collection, is seeking a Front Desk Agent in Spokane, WA. You will be the friendly face greeting guests, handling check-ins/outs, and guiding guests with local information to ensure a memorable stay.

Join a fast-paced, guest-centric team across a renowned hospitality brand. Prior cash handling and strong communication skills are essential, with flexibility for weekends and holidays.