Guest Experience Concierge

AdventHealth; Riverview (FL); On-site; USD 22,000 - 35,000; Full time

Job summary

AdventHealth in Riverview, FL is seeking an attentive front desk/Patient Access representative to greet visitors, assist with accounts and provide directions around campus. The role emphasizes confidentiality, HIPAA compliance, and strong English communication with optional Spanish.

The position is full-time, day shift, requiring basic computer skills including Outlook and Excel. Applicants should be prepared to support multiple front-line areas and ensure a welcoming patient experience.

Qualifications

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
• Typing skills equal to 15 wpm, net.
• Self-motivation, quick thinking, and problem-solving abilities.
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
• Proficiency in Internet searching functions and basic math functions.
• Capability in communicating professionally and effectively in English, both verbally and in writing.
• Ability to speak and read (English/Spanish).

Responsibilities

• Greets customers and provides directions around campus.
• Assists with patient accounts and armband placement.
• Maintains confidentiality under HIPAA.
• Supports front line areas and Patient Access and Clinical Service.

Skills

Discretion

Responsive

Typing 15 wpm

Outlook & Excel

Internet search & math

English communication

Spanish (preferred)

Education

High School Grad

Tools

Microsoft Outlook

Excel

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

9330 US HIGHWAY 301 S

City

RIVERVIEW

State

Florida

Postal Code

33578

Job Description

Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus. Anticipates and responds to inquiries and needs in an assertive, yet friendly approach. Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations. Diffuses difficult issues in an appropriate manner using suitable gestures and posture. Utilizes outstanding telephone communication skills by answering calls within three rings, including first name and offering assistance using a friendly and warm tone. Exhibits exceptional listening skills to meet the needs of callers and successfully transfers calls to other staff when necessary. Serves as a definitive resource for a wide variety of guest and staff inquiries and needs, utilizing the Internet and other information technology to provide solutions. Provides continual coverage for front line areas to assist customers promptly, supporting Patient Access and Clinical Service areas as needed. Creates and initiates patient accounts in a timely manner, places armbands on patients, and disseminates patient information document packets as required. Ensures confidentiality of patient and departmental information by adhering to HIPAA and other accrediting and regulatory bodies. Takes personal responsibility for understanding and implementing any department or facility changes that affect self, team, staff, and guests. Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required]
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly. [Required]
• Typing skills equal to 15 wpm, net. [Required] Self-motivation, quick thinking, and problem-solving abilities. [Required]
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel. [Required]
• Proficiency in Internet searching functions and basic math functions. [Required]
• Capability in communicating professionally and effectively in English, both verbally and in writing. [Required]
• Ability to speak and read (English/Spanish). [Preferred]

Education

• High School Grad or Equiv [Preferred]

Field Of Study

• N/A

Work Experience

• Related Experience [Preferred]

Additional Information

• N/A

Licenses And Certifications

• N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.