Front Office Assistant

Team Member Services; Tampa (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a detail-oriented associate to manage medical records and patient flow. You will greet patients, collect documents, and schedule appointments while maintaining accuracy and timely communication with staff and patients.

The role requires high school diploma, 1+ years related experience, and familiarity with health records processes. Day shift, full-time, onsite position with Florida background requirements.

Qualifications

• Experience handling medical records and patient information.
• Strong customer service mindset and professional communication.
• Proficiency with scheduling and data-entry tasks in a clinical setting.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Greets and directs patients in a friendly, welcoming manner.
• Answers the telephone and documents calls promptly.
• Collects required documents and verifies information for encounters.
• Schedules and confirms patient appointments to minimize no-shows.
• Obtains insurance authorizations and verifies coverage as needed.

Skills

Medical records

Customer service

Scheduling

Phone etiquette

Data entry

Education

High School Diploma or equivalent

Tools

Electronic Health Records

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3000 Medical Park Dr

City: Tampa

State: Florida

Postal Code: 33613

Job Description:

Facilitates medical record requests accurately and timely.

Assists with daily closing procedures.

Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner.

Demonstrates knowledge of department policies and procedures to assist patients appropriately.

Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

Consistently responds to patient requests in a timely and professional manner.

Collects required documents such as insurance cards and photo IDs for encounters.

Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.

Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.

Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.

Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.

Establishes patient payment plans as required by department policy.

Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities: N/A

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

1+ years related experience [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.