Guest Experience Concierge

Home2 Suites by Hilton Jekyll Island; Georgia; On-site; USD 25,000 - 35,000; Full time

Job summary

Home2 Suites by Hilton Jekyll Island is seeking a dedicated Guest Service Representative to provide exceptional service to our guests. Responsibilities include making reservations, checking guests in and out, and being knowledgeable about hotel amenities and local recommendations. Having at least one year of customer-facing experience and strong communication skills is essential. The role involves working weekends and holidays as needed, with a focus on maintaining a positive, professional environment.

Qualifications

• Minimum one year of customer-facing experience.
• Willingness to work weekends and holidays based on business needs.

Responsibilities

• Provide excellent service to guests throughout their stay.
• Make reservations, check guests in and out, and respond to guest requests.
• Act as hotel concierge and communication hub for guests.

Skills

Effective verbal communication skills

Effective written communication skills

Attention to detail

Multitasking

Customer service

Job description

Home2 Suites by Hilton Jekyll Island is seeking a dedicated Guest Service Representative to provide exceptional service to our guests. Responsibilities include making reservations, checking guests in and out, and being knowledgeable about hotel amenities and local recommendations. Having at least one year of customer-facing experience and strong communication skills is essential. The role involves working weekends and holidays as needed, with a focus on maintaining a positive, professional environment.