Guest Experience Ambassador – Boutique Hotel

Method-Hospitalit; Detroit (MI); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Health, dental, and vision benefits

Paid time off

Employee discounts across Method Co. \

Opportunities for growth within the RO

Résumé du poste

Method Co. is seeking a Property Ambassador for ROOST Detroit, located in Book Tower, downtown Detroit. You will deliver warm, guest‑facing service and help create a residential, design‑forward experience for guests staying in apartment‑style accommodations.

In this highly guest‑facing role, you’ll circulate across lobby and public spaces, assist with arrivals and departures, offer local recommendations, and uphold ROOST’s polished standards while ensuring guest comfort and safety.

Qualifications

• Previous hospitality or guest-facing experience preferred.
• Warm, engaging interpersonal skills.
• Strong situational awareness in public spaces.
• Able to multitask in a fast-paced environment.
• Knowledge of Detroit neighborhoods is a plus.
• Flexible availability including weekends and holidays.
• Ability to lift up to 30 lbs.

Responsabilités

• Serve as the first point of contact for guests entering the lobby.
• Circulate through public spaces to maintain a visible presence.
• Support Front Desk by assisting with luggage, deliveries, and amenity drop-offs.
• Provide local dining, culture, and neighborhood recommendations.
• Monitor lobby and common area presentation.
• Assist with guest arrivals and departures.
• Respond to guest concerns with empathy and urgency.
• Maintain awareness of building activity and safety.
• Represent the ROOST brand voice with polished communication.

Connaissances

Hospitality

Customer service

Interpersonal skills

Situational awareness

Multitasking

Description du poste

Method Co. is seeking a Property Ambassador for ROOST Detroit, located in Book Tower, downtown Detroit. You will deliver warm, guest‑facing service and help create a residential, design‑forward experience for guests staying in apartment‑style accommodations.

In this highly guest‑facing role, you’ll circulate across lobby and public spaces, assist with arrivals and departures, offer local recommendations, and uphold ROOST’s polished standards while ensuring guest comfort and safety.