Front Desk Manager - Entrepreneurial Hospitality Leader

Method Co; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full Comprehensive Healthcare Benefits

401(K) Retirement Savings

Paid Vacation, Personal Time Off

Job summary

ROOST Detroit is seeking an Assistant Front Desk Manager who thrives in a fast-paced hospitality setting. You will supervise day-to-day Front Office operations, motivate and train the team, and drive guest satisfaction while supporting revenue and occupancy goals.

This role requires strong English communication, attention to detail, and a collaborative, entrepreneurial mindset that fits ROOST's culture. You will greet guests warmly, resolve issues, and ensure policies and procedures are

Qualifications

• Supervisory front office experience and guest service focus.
• Strong English communication with guests and staff.
• Attention to detail and math accuracy for front desk tasks.
• Experience with cost controls and yield management.
• Ability to work varied schedules with reliability.

Responsibilities

• Supervise day-to-day Front Office operations to maximize service and occupancy.
• Motivate, lead, train, and direct the Front Desk team; align on goals.
• Ensure compliance with Front Office policies and procedures.
• Greet guests warmly and provide accurate information on local attractions.
• Answer phones promptly; input messages and handle mail/faxes.
• Resolve guest complaints with thorough research and effective solutions.
• Coordinate with staff to maintain smooth front desk operations.

Skills

Front Office supervision

English communication

Hospitality operations

Cost controls

Yield management

Punctuality

PMS/Windows proficiency

Tools

Property management system

Windows OS

Job description

ROOST Detroit is seeking an Assistant Front Desk Manager who thrives in a fast-paced hospitality setting. You will supervise day-to-day Front Office operations, motivate and train the team, and drive guest satisfaction while supporting revenue and occupancy goals.

This role requires strong English communication, attention to detail, and a collaborative, entrepreneurial mindset that fits ROOST's culture. You will greet guests warmly, resolve issues, and ensure policies and procedures are