Guest Experience Concierge

Kinseth Hospitality / Holiday Inn Express; Beaver Dam (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Employee discounts

Job summary

Kinseth Hospitality / Holiday Inn Express in Beaver Dam, WI is seeking a Front Desk professional to greet guests, register arrivals, handle reservations, and provide courteous service to ensure a positive stay.

Responsibilities include answering inquiries, processing payments, coordinating with housekeeping, posting charges, and maintaining lobby cleanliness. The role requires friendly communication and adherence to safety and security procedures.

Qualifications

• Customer service experience preferred.
• Strong communication skills and friendly demeanor.
• Ability to handle payments and basic computer tasks.

Responsibilities

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Skills

Customer service

Communication

Cash handling

Job description

Kinseth Hospitality / Holiday Inn Express in Beaver Dam, WI is seeking a Front Desk professional to greet guests, register arrivals, handle reservations, and provide courteous service to ensure a positive stay.

Responsibilities include answering inquiries, processing payments, coordinating with housekeeping, posting charges, and maintaining lobby cleanliness. The role requires friendly communication and adherence to safety and security procedures.