Guest Experience & Club Liaison

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment facility in California seeks an ACE Club Representative to be the initial guest contact, handle data entry and promote guest loyalty. The ideal candidate has a high school diploma, customer service experience, and strong communication skills. Responsibilities include assisting guests with reservations, managing promotional programs, and ensuring excellent guest service. This position requires the ability to stand for long periods and lift items up to 25 lbs.

Qualifications

• Good oral and written English communication skills.
• Computer literate with experience in customer service.

Responsibilities

• Serve as initial guest contact and record database information.
• Assist guests with reservations and transportation.
• Issue complimentary items and manage guest relations.

Skills

Customer service

Communication skills

Multilingualism

Education

High school diploma or GED

Customer service experience or training

Job description

A leading entertainment facility in California seeks an ACE Club Representative to be the initial guest contact, handle data entry and promote guest loyalty. The ideal candidate has a high school diploma, customer service experience, and strong communication skills. Responsibilities include assisting guests with reservations, managing promotional programs, and ensuring excellent guest service. This position requires the ability to stand for long periods and lift items up to 25 lbs.