Guest Experience Champion - Retail

Rally House; Beavercreek (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

Rally House in Beavercreek, Ohio is hiring a Teammate to deliver a welcoming, energetic shopping experience for fans while supporting daily store tasks, merchandising, and operations. The role emphasizes teamwork, accuracy, and a prideful connection to the teams customers love.

As a Teammate you will engage guests, identify needs, recommend products, follow playbooks, and help drive daily sales goals and events.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and elevate when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills

Customer service

Communication

Teamwork

Time management

Job description

Rally House in Beavercreek, Ohio is hiring a Teammate to deliver a welcoming, energetic shopping experience for fans while supporting daily store tasks, merchandising, and operations. The role emphasizes teamwork, accuracy, and a prideful connection to the teams customers love.

As a Teammate you will engage guests, identify needs, recommend products, follow playbooks, and help drive daily sales goals and events.