Guest Experience Champion — Hotel Front Desk

Live! Casino & Hotel; Bossier City (LA); On-site; USD 18,000 - 26,000; Full time

Job summary

Live! Casino & Hotel in Bossier City is seeking a Hotel Guest Service Agent to ensure a clean, safe, fast and friendly environment for guests and staff.

You will handle check-ins/outs, process payments, and assist with concierge-related tasks while maintaining high guest service standards in a dynamic hotel setting. The role requires 21+ years old and prior hotel or luxury retail experience, with the ability to work in environments involving alcohol and smoking, in Louisiana.

Qualifications

• Must be able to read and interpret instructions for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.

Responsibilities

• Process all guest check-ins and check-outs according to hotel requirements.
• Answer department telephone within 3 rings with proper greeting and etiquette.
• Promote positive guest relations and provide information about services and amenities.

Skills

Guest service

Communication

Education

High School education or equivalent

Job description

Live! Casino & Hotel in Bossier City is seeking a Hotel Guest Service Agent to ensure a clean, safe, fast and friendly environment for guests and staff.

You will handle check-ins/outs, process payments, and assist with concierge-related tasks while maintaining high guest service standards in a dynamic hotel setting. The role requires 21+ years old and prior hotel or luxury retail experience, with the ability to work in environments involving alcohol and smoking, in Louisiana.