Guest Experience Champion at Luxury SF Hotel

HEI Hotels & Resorts; San Francisco (CA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vacation, Sick and Holiday programs

Pet insurance

Life and disability plans

401(k) with matching

Employee discounts

Job summary

The Jay, Autograph Collection in San Francisco, operated by HEI Hotels & Resorts, seeks a concierge/front desk associate dedicated to delivering exceptional guest experiences. The role involves welcoming guests, processing registrations, handling payments, and providing local information with a friendly, professional demeanor.

Candidates should have hotel experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with customers with patience and diplomacy.
• Strong attention to detail and numerical accuracy.

Responsibilities

• Greet guests warmly, assist with check-in/check-out, and provide accurate information.
• Input guest data into the system and manage room assignments and billing.
• Handle payments, verify cards, and balance the house bank as needed.
• Respond to guest requests and resolve issues promptly to ensure satisfaction.

Skills

Hotel experience

Customer service

Cash handling

Communication skills

Job description

The Jay, Autograph Collection in San Francisco, operated by HEI Hotels & Resorts, seeks a concierge/front desk associate dedicated to delivering exceptional guest experiences. The role involves welcoming guests, processing registrations, handling payments, and providing local information with a friendly, professional demeanor.

Candidates should have hotel experience, strong communication skills, and the ability to multitask in a fast-paced environment.