Guest Experience Champion

Target; Simi Valley (CA); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Target is seeking a Guest Advocate to assist guests, promote services, and support a fast-paced store team in California. The role emphasizes friendly guest interactions, product knowledge, and helping guests navigate Order Pick-Up, Drive Up, and online ordering options.

The position requires a welcoming attitude, strong communication, and the ability to handle multiple tasks while delivering exceptional guest service. Competitive hourly pay and benefits apply for eligible team members.

Qualifications

• Greet guests warmly and assist with questions to ensure a positive shopping experience.
• Explain store services, promotions, and loyalty options.
• Resolve guest concerns quickly and professionally.
• Maintain a helpful, can-do attitude in a fast-paced environment.

Responsabilités

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments.
• Greet: 10ft: be friendly – smile, make eye contact, or wave
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Make the guest aware of current promos, store activities and events. Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Description du poste

Target is seeking a Guest Advocate to assist guests, promote services, and support a fast-paced store team in California. The role emphasizes friendly guest interactions, product knowledge, and helping guests navigate Order Pick-Up, Drive Up, and online ordering options.

The position requires a welcoming attitude, strong communication, and the ability to handle multiple tasks while delivering exceptional guest service. Competitive hourly pay and benefits apply for eligible team members.