Guest Experience Captain - Retail Team Leader

Kitchen Kettle Village; Intercourse (PA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid Time Off

Health and wellness programs

Discount at Kitchen Kettle Stores

Job summary

The Olive Basin Shop – Kitchen Kettle Village in Intercourse, PA is seeking an Assistant Manager (Captain) to lead a busy retail and food-focused team. The role earns $40,000 per year and is full-time, with an emphasis on delivering memorable guest experiences and strong sales results.

You will work on the shop floor, train staff, manage schedules, ensure product knowledge, and uphold standards for service, cleanliness, and inventory.

Qualifications

• Experience in retail or specialty food leadership is preferred.
• Role requires guest interaction, team leadership and on-your-feet activity.
• Ability to train, schedule, and develop a retail team while maintaining high service standards.

Responsibilities

• Grow sales and set a new standard of World Class Service on the shop floor.
• Be on the floor; assist guests or as directed by Captain/Coach.
• Greet guests, engage in conversation and suggest products.

Skills

Guest focus

Problem solving

Organizational skills

Communication

Coachability

Stress management

Tools

Microsoft Excel

Outlook

PowerPoint

Word

Job description

The Olive Basin Shop – Kitchen Kettle Village in Intercourse, PA is seeking an Assistant Manager (Captain) to lead a busy retail and food-focused team. The role earns $40,000 per year and is full-time, with an emphasis on delivering memorable guest experiences and strong sales results.

You will work on the shop floor, train staff, manage schedules, ensure product knowledge, and uphold standards for service, cleanliness, and inventory.