Assistant Captain - The Olive Basin

Kitchen-Kettle-Village; Intercourse (PA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Employee Discount

Learning Development

Scheduling Flexibility

Saturdays Required

Job summary

The Olive Basin Shop at Kitchen Kettle Village in Intercourse, PA is seeking an Assistant Manager (Captain) to lead a busy retail/food-focused team. The role focuses on guest interaction, product knowledge, and building memorable experiences.

Expect active on-your-feet work with no office tasks and Saturday requirements. The position offers a $40,000 yearly salary, full-time hours, and benefits through a family-owned setting that values service excellence and community.

Qualifications

• Leads a team with guest focus and strong communication.
• Protects confidentiality and demonstrates ethical conduct.
• Manages stress and maintains organization in a fast-paced retail setting.

Responsibilities

• Grow sales with Captain and deliver World Class Service.
• Greet guests and suggest products based on conversation.
• Train and supervise retail team to maintain guest engagement.

Skills

Leadership

Guest interaction

Team coaching

Communication

Problem solving

Organization

Serve-Safe Certified

Excel

Outlook

PowerPoint

Word

Tools

Excel

Outlook

PowerPoint

Word

Job description

ASSISTANT MANAGER (CAPTAIN)

The Olive Basin Shop – Kitchen Kettle Village

Intercourse, Pa | $40,000 per year salary | Full-time

This role is ideal for someone with retail or specialty food leadership experience who enjoys leading a team and creating memorable food-focused experiences for guests. You should love food, thrive on guest interaction and team building, and be comfortable being on your feet for your entire shift while meeting all physical requirements in the job description. This is a highly active, guest-engaging position with little to no office work.

Vision: Spreading Happiness

Mission: Creating Exceptional Experiences and Lasting Memories

Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,

& We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• Penn Medicine HealthWorks
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities
• Saturdays are required

What You’ll Do

• Work with the Captain to grow and maximize sales results and create a new standard of World Class Service within the shop.
• Always be on the floor unless assisting a guest with products or directed otherwise by Captain or Coach.
• Greet guests, engage them in conversation and listen for opportunities to answer their questions and offer product suggestions.
• Monitor team member engagement with guests and assist the Captain in training and ensuring our retail team delivers World Class Service to all guests.
• Understand product knowledge, recipes, and be comfortable with making product recommendations.
• Be aware of the lines at the register and be prepared to help at registers when necessary.
• Assist with team scheduling and development conversations as necessary.
• Ensure product displays are attractive and maintained efficiently.
• Offer guests baskets and assist them with product knowledge during their buying experience.
• Oversee the cleanliness of the shop by ensuring team members are following cleaning lists and rotating displays as well as completing cleaning/organizing projects during slow periods.
• Assist with all retail store physical inventory counting, adjusting, and discrepancy correction.
• Be able to open and/or close the retail store as needed.
• Be proficient in the POS System and be capable of covering every position in the shop.
• Be Serve-Safe Certified.

What You Bring

• High level of confidentiality and ethical conduct
• Communication / guest focus
• Problem solving skills
• Results driven and detail oriented
• Stress management / composure
• Strong organizational skills and coachability
• Microsoft Excel, Outlook, PowerPoint, and Word
• Ability to adapt to a changing environment

Great work-life balance | Closed evenings and Sundays | 5-day work week | Saturdays are required