Guest Experience Captain

Sage Hospitality Group; Sonoma (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Sage Hospitality Group seeks a restaurant/banquet supervisor for our Sonoma-area lodge to ensure cohesive teamwork and top-notch guest service. You will oversee opening/closing tasks, grooming, inventory, and service quality to uphold brand standards.

Responsibilities include mentoring staff, coordinating with departments, and maintaining safety and cleanliness. Requires 1–2 years in a related role and strong communication skills.

Qualifications

• High school education or equivalent.
• Experience: 1–2 years in a related role is preferred.
• Knowledge of guest service standards and safety protocols.

Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Welcome guests with a smile and friendly greeting; use guest names when possible.
• Anticipate guest needs and act on preferences.
• Lead by example and mentor staff to perform duties effectively.
• Ensure tasks are completed on time and meet quality standards.
• Train hourly staff on values, roles, and safety procedures.
• Monitor dining areas for seating, service, safety, and guest well-being.
• Other duties as assigned by management.

Skills

Guest service

Team leadership

Communication

Safety standards

Education

High school diploma or equivalent

Job description

Sage Hospitality Group seeks a restaurant/banquet supervisor for our Sonoma-area lodge to ensure cohesive teamwork and top-notch guest service. You will oversee opening/closing tasks, grooming, inventory, and service quality to uphold brand standards.

Responsibilities include mentoring staff, coordinating with departments, and maintaining safety and cleanliness. Requires 1–2 years in a related role and strong communication skills.