Guest Experience & Breakfast Services Associate

Greens Group; Las Vegas (NV); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Greens Group is seeking service-oriented hospitality staff for our Las Vegas property. The role combines front desk and breakfast host duties, emphasizing courteous guest service, privacy, and seamless coordination across shifts.

You'll use a PMS and Quore for guest requests and room updates, assist with check-in/out, process payments, manage breakfast service, and maintain cleanliness and safety in all areas, while upholding brand standards and service excellence.

Formación

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred; experience across hotel departments is an asset.
• Strong communication, listening, and guest-service skills, with professionalism and discretion when addressing concerns.
• Dependability, attention to detail, organization, and the ability to prioritize tasks independently and as part of a team.
• Basic computer and math skills, including the ability to learn PMS and Quore and handle payment transactions.
• Willingness to learn food preparation, food safety, sanitation, housekeeping, laundry, and hotel procedures.

Responsabilidades

• Provide courteous guest service, respond to requests, and refer concerns to management when needed.
• Maintain a clean, safe, organized, and welcoming environment in guest rooms, public spaces, the breakfast area, and the hotel lobby.
• Communicate guest needs, room updates, and operational concerns across departments and shifts.
• Follow all hotel policies, procedures, brand standards, food safety requirements, and safety and security protocols.
• Participate in training; maintain punctuality, professional appearance, teamwork, and flexibility; and assist with other assigned hotel duties.
• Welcome guests, assist with check-in and check-out, assign rooms, and protect guest privacy.
• Use the PMS and Quore to record guest requests, room updates, and shift notes; process payments and charges; balance cash banks; and complete financial records.
• Set up the breakfast area, prepare food and beverages, replenish items, assist with dietary inquiries, monitor inventory, and maintain sanitation.

Conocimientos

Hospitality experience

Communication skills

Detail-oriented

Teamwork

Punctuality

Educación

High school diploma or equivalent

Herramientas

PMS (Property Management System)

Quore

Descripción del empleo

Greens Group is seeking service-oriented hospitality staff for our Las Vegas property. The role combines front desk and breakfast host duties, emphasizing courteous guest service, privacy, and seamless coordination across shifts.

You'll use a PMS and Quore for guest requests and room updates, assist with check-in/out, process payments, manage breakfast service, and maintain cleanliness and safety in all areas, while upholding brand standards and service excellence.