Hyatt Place Las Vegas- Hotel Operations Associate

Greens Group; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Greens Group is seeking service-oriented hospitality staff for our Las Vegas property. The role combines front desk and breakfast host duties, emphasizing courteous guest service, privacy, and seamless coordination across shifts.

You'll use a PMS and Quore for guest requests and room updates, assist with check-in/out, process payments, manage breakfast service, and maintain cleanliness and safety in all areas, while upholding brand standards and service excellence.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred; experience across hotel departments is an asset.
• Strong communication, listening, and guest-service skills, with professionalism and discretion when addressing concerns.
• Dependability, attention to detail, organization, and the ability to prioritize tasks independently and as part of a team.
• Basic computer and math skills, including the ability to learn PMS and Quore and handle payment transactions.
• Willingness to learn food preparation, food safety, sanitation, housekeeping, laundry, and hotel procedures.

Responsibilities

• Provide courteous guest service, respond to requests, and refer concerns to management when needed.
• Maintain a clean, safe, organized, and welcoming environment in guest rooms, public spaces, the breakfast area, and the hotel lobby.
• Communicate guest needs, room updates, and operational concerns across departments and shifts.
• Follow all hotel policies, procedures, brand standards, food safety requirements, and safety and security protocols.
• Participate in training; maintain punctuality, professional appearance, teamwork, and flexibility; and assist with other assigned hotel duties.
• Welcome guests, assist with check-in and check-out, assign rooms, and protect guest privacy.
• Use the PMS and Quore to record guest requests, room updates, and shift notes; process payments and charges; balance cash banks; and complete financial records.
• Set up the breakfast area, prepare food and beverages, replenish items, assist with dietary inquiries, monitor inventory, and maintain sanitation.

Skills

Hospitality experience

Communication skills

Detail-oriented

Teamwork

Punctuality

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Quore

Job description

Key Responsibilities

Provide courteous guest service, respond to requests, and refer concerns to management when needed.

Maintain a clean, safe, organized, and welcoming environment in guest rooms, public spaces, the breakfast area, and the hotel lobby.

Communicate guest needs, room updates, and operational concerns across departments and shifts.

Follow all hotel policies, procedures, brand standards, food safety requirements, and safety and security protocols.

Participate in training; maintain punctuality, professional appearance, teamwork, and flexibility; and assist with other assigned hotel duties.

Primary Functions and Responsibilities

1. Front Desk & Guest Services

Welcome guests, assist with check-in and check-out, assign rooms, and protect guest privacy.

Use the Property Management System (PMS) and Quore, as applicable, to record guest requests, room updates, and shift notes

Process payments and charges, verify transactions, balance assigned cash banks, and complete financial records.

Share information about hotel amenities, rates, policies, loyalty programs, reservations, and local attractions.

2. Breakfast Host

Set up the breakfast area, prepare food and beverages according to hotel procedures, and replenish items during service.

Welcome guests and assist with requests and dietary inquiries, seeking guidance when needed.

Monitor inventory, organize supplies, and notify the supervisor of replenishment needs.

Follow food handling, storage, disposal, and sanitation standards; clean the buffet and dining area and complete service breakdown.

Clean and sanitize occupied and vacant guest rooms, replace linens and amenities, and meet hotel quality and time standards.

Maintain carts, supplies, equipment, and public areas; assist with washing, drying, folding, and organizing laundry as assigned.

Respect guest privacy and follow room-entry, key-control, security, and Lost and Found procedures.

Report maintenance issues, damage, room discrepancies, and safety hazards; respond promptly to housekeeping requests.

Knowledge, Skills & Qualifications

High school diploma or equivalent preferred.

Hospitality or customer service experience preferred; experience across hotel departments is an asset.

Strong communication, listening, and guest-service skills, with professionalism and discretion when addressing concerns.

Dependability, attention to detail, organization, and the ability to prioritize tasks independently and as part of a team.

Basic computer and math skills, including the ability to learn PMS and Quore and handle payment transactions.

Willingness to learn food preparation, food safety, sanitation, housekeeping, laundry, and hotel procedures.

Physical Requirements

Physical Requirements Duties include standing and walking for up to eight hours per shift; bending, stretching, reaching, kneeling, and repetitive movements; lifting and carrying up to 30 pounds; pushing or pulling carts and equipment up to 60 pounds; and cleaning, stocking, and food service tasks.