Guest Experience Bell Attendant

Hilton; Lihue (HI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hilton travel benefits

Complimentary parking and meals

Supportive culture

Career growth opportunities

Job summary

Hilton is seeking a Bell Clerk to join the opening team at Hale Hōkūala Kauaʻi, Curio Collection by Hilton. You will participate in delivering memorable experiences, assisting guests with luggage, and coordinating delivery and pickup within a vibrant resort environment.

The role requires minimum one year of customer service experience and schedule flexibility, with hotel experience highly preferred. Start times range from morning hours, and team members enjoy travel benefits and meals as part of

Qualifications

• Minimum one year of customer service experience.
• Schedule flexibility.
• Hotel experience is highly preferred.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance.
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items.
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries.
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas.
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution.

Skills

Customer service

Flexible schedule

Job description

Hilton is seeking a Bell Clerk to join the opening team at Hale Hōkūala Kauaʻi, Curio Collection by Hilton. You will participate in delivering memorable experiences, assisting guests with luggage, and coordinating delivery and pickup within a vibrant resort environment.

The role requires minimum one year of customer service experience and schedule flexibility, with hotel experience highly preferred. Start times range from morning hours, and team members enjoy travel benefits and meals as part of