Guest Experience Bell Clerk — Travel Perks & Growth

Hilton; Honolulu (HI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Parental leave

Caregiving support

Crisis Concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton in Hawaii seeks a Bell Clerk to greet guests, deliver memorable service, and support the front of house with warmth and efficiency. You’ll answer calls, relay guest needs, and coordinate with bell assistance to ensure every stay feels special.

This role rewards care, attention to detail, and teamwork. You’ll verify guest details, help with luggage, resolve concerns promptly, and contribute to an award‑winning hospitality culture that values wellbeing and career growth.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Job description

Hilton in Hawaii seeks a Bell Clerk to greet guests, deliver memorable service, and support the front of house with warmth and efficiency. You’ll answer calls, relay guest needs, and coordinate with bell assistance to ensure every stay feels special.

This role rewards care, attention to detail, and teamwork. You’ll verify guest details, help with luggage, resolve concerns promptly, and contribute to an award‑winning hospitality culture that values wellbeing and career growth.