Guest Experience Bell Attendant

Highgate; Honolulu (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

The Bellperson (Full-Time) at Alohilani Resort Waikiki Beach is responsible for assisting guests with luggage upon arrival and departure and for ensuring a courteous, attentive experience during their stay.

This role requires a High School diploma or equivalent, the ability to stand for long periods, and strong verbal/written communication skills. The position is based on-site in Honolulu, with duties spanning guest services and local information delivery.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have the ability to communicate effectively in writing and verbally.
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Skills

Verbal & written communication

Listening skills

Confidentiality

Education

High School diploma or equivalent

Job description

The Bellperson (Full-Time) at Alohilani Resort Waikiki Beach is responsible for assisting guests with luggage upon arrival and departure and for ensuring a courteous, attentive experience during their stay.

This role requires a High School diploma or equivalent, the ability to stand for long periods, and strong verbal/written communication skills. The position is based on-site in Honolulu, with duties spanning guest services and local information delivery.