Guest Experience Bell Attendant

Chukchansi Gold; California, Northern (MO, KY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401K with employer match

Life insurance

Meal discounts

Paid time off

Job summary

Chukchansi Gold Resort & Casino in California is seeking a guest services team member to provide outstanding service to guests. Responsibilities include assisting with luggage, guiding guests to rooms, and explaining room features, with emphasis on courtesy and professionalism.

Candidates should have a high school diploma or GED, hospitality experience preferred, and the ability to multitask, stay calm under pressure, and work with computer programs.

Qualifications

• Must pass department skills assessments and practicum.
• Able to work with little to no supervision while meeting high-performance standards.
• Strong interpersonal people skills.
• Satisfactory time management.
• Remain calm and courteous under pressure and adverse situations.
• Operate effectively under procedural constrains.

Responsibilities

• Interact effectively with the public and team members and provide excellent customer service.
• Transport luggage from hotel entrance to rooms and assist guests with check-in/check-out.
• Explain room features and operation of room amenities to guests.
• Respond to guest requests and inquiries courteously and promptly.
• Maintain knowledge of facilities, events, and local attractions.
• Maintain clean public areas and assist housekeeping as needed.
• Maintain consistent attendance and meet performance standards.
• Assist in locating misdirected or lost packages and deliver to guest rooms.

Skills

Interpersonal skills

Time management

Calm under pressure

Multi-tasking

Tech literacy

Attention to detail

Physical stamina

Knowledge of local attractions

Education

High School diploma or GED

Job description

Chukchansi Gold Resort & Casino in California is seeking a guest services team member to provide outstanding service to guests. Responsibilities include assisting with luggage, guiding guests to rooms, and explaining room features, with emphasis on courtesy and professionalism.

Candidates should have a high school diploma or GED, hospitality experience preferred, and the ability to multitask, stay calm under pressure, and work with computer programs.