Guest Experience Bartender (Retail)

Drybar Shops; Gilbert (AZ); On-site; USD 29,000 - 42,000; Full time

Job summary

Drybar Shops in Gilbert, AZ is seeking enthusiastic Retail Sales Associates to deliver exceptional customer service in a fast-paced blowout bar environment.

As a Bartender/retail associate, you will greet clients, manage check-in/out, operate the reservation system, upsell Drybar products, and keep the shop welcoming.

No prior salon experience required; we value energy, reliability, and the ability to multitask while maintaining Drybar standards.

Qualifications

• Experience in a fast-paced, customer-service environment.
• Experience with POS systems preferred.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Lead the client experience from check-in to check-out, upholding Drybar standards and creating a memorable experience.
• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organize and execute shop flow between clients and staff in a positive manner.
• Serve as subject matter expert in the reservation system.
• Ensure client information is entered accurately and timely.
• Rebook appointments during checkout while addressing clients by name.
• Troubleshoot reservation system issues, adjust Client Profiles, and optimize appointments.
• Maximize appointments with the reservation system and ensure timely communication and service.
• Engage clients and serve complimentary beverages.
• Maintain ethics handling payments and tips; balance cash drawer at opening, shift changes.
• Problem solve client concerns or operational issues to provide excellent experiences.
• Maintain shop cleanliness with regular walkthroughs behind the bar and at the front desk.
• Communicate clearly with Shop Management about shop operations.
• Educate clients on Drybar products and replenish after sell-through.
• Uphold Drybar's 10 Core Values.
• Be punctual for scheduled shifts.
• Perform other duties and projects as assigned by Manager.

Skills

Customer service

Sales

Communication

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Job description

Drybar Shops in Gilbert, AZ is seeking enthusiastic Retail Sales Associates to deliver exceptional customer service in a fast-paced blowout bar environment.

As a Bartender/retail associate, you will greet clients, manage check-in/out, operate the reservation system, upsell Drybar products, and keep the shop welcoming.

No prior salon experience required; we value energy, reliability, and the ability to multitask while maintaining Drybar standards.