Guest Experience Attendant (Union)

Golden Entertainment, Inc; Laughlin (NV); On-site; USD 16,531 - 22,041; Full time

Job summary

Aquarius Casino Resort in Laughlin, NV is hiring a Houseperson (Union) to support housekeeping operations and guest services. You will assist with delivering amenities, cleaning areas, and helping ensure a clean, welcoming environment for guests.

The role emphasizes teamwork, attention to detail, and a service-first mindset, with opportunities to contribute to a busy hospitality operation. Must be at least 18 and able to work on site in a fast-paced setting.

Qualifications

• 3+ months of experience in a similar role or transferable skills in a related environment.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Bilingual abilities preferred

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Empty Guest Room Attendant carts throughout the shift and assist with removal of trash and soiled linen.
• Clean public and back-of-house areas, including floors, stairwells, elevators, walls, mirrors, and fixtures.
• Deliver and retrieve guest items such as rollaway beds, cribs, refrigerators, coffee pots, and requested toiletries.
• Restock and maintain locker rooms, supply closets, and deliver cleaning products and equipment to Guest Room Attendants.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Skills

Communication skills

Bilingual abilities

Job description

Aquarius Casino Resort in Laughlin, NV is hiring a Houseperson (Union) to support housekeeping operations and guest services. You will assist with delivering amenities, cleaning areas, and helping ensure a clean, welcoming environment for guests.

The role emphasizes teamwork, attention to detail, and a service-first mindset, with opportunities to contribute to a busy hospitality operation. Must be at least 18 and able to work on site in a fast-paced setting.