Guest Experience Runner - Housekeeping

Golden Entertainment, Inc.; Laughlin, Northern (NV, KY); Hybrid; USD 27,000 - 36,000; Full time

Job summary

Aquarius Gaming, LLC in Laughlin is seeking a Housekeeping Runner to help ensure smooth daily operations and exceptional guest service. You will promptly deliver requested amenities to guest rooms and support Guest Room Attendants with supplies to perform their duties efficiently.

You will maintain cleanliness in public areas, assist teammates, and help uphold safety and regulatory standards across the resort.

Qualifications

• 3 months of housekeeping, facilities, or guest service experience preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Deliver requested guest amenities such as towels, toiletries, rollaway beds, cribs, and small appliances.
• Support Guest Room Attendants (GRAs) by supplying linens, cleaning products, and equipment throughout the day.
• Maintain cleanliness in public areas including walkways, stairwells, locker rooms, elevators, and walls.
• Handle soiled linens and trash removal, ensuring GRAs’ carts are emptied multiple times per shift.
• Ensure guest and team member safety by using appropriate signage for wet or hazardous conditions.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Housekeeping experience

Following instructions

Fast-paced environment

Strong communication

Teamwork

Safety-conscious

Education

High School Diploma or equivalent

Job description

Aquarius Gaming, LLC in Laughlin is seeking a Housekeeping Runner to help ensure smooth daily operations and exceptional guest service. You will promptly deliver requested amenities to guest rooms and support Guest Room Attendants with supplies to perform their duties efficiently.

You will maintain cleanliness in public areas, assist teammates, and help uphold safety and regulatory standards across the resort.