Guest Experience Specialist — Housekeeping

Aquarius Casino Resort; Laughlin (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Aquarius Casino Resort in Laughlin, NV is seeking a Houseperson to maintain clean, welcoming guest spaces. You will respond to requests by delivering amenities and items, helping ensure an exceptional guest experience. Your attention to detail supports a smooth daily operation and guest satisfaction.

The role requires teamwork, a strong work ethic, and safety awareness. You will clean public and back-of-house areas, assist with trash and linen, restock supply closets, and support Guest Room

Qualifications

• 3+ months of experience in a similar role or transferable skills in a related environment.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Bilingual abilities preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Empty Guest Room Attendant carts throughout the shift and assist with removal of trash and soiled linen.
• Clean public and back-of-house areas, including floors, stairwells, elevators, walls, mirrors, and fixtures.
• Deliver and retrieve guest items such as rollaway beds, cribs, refrigerators, coffee pots, and requested toiletries.
• Restock and maintain locker rooms, supply closets, and deliver cleaning products and equipment to Guest Room Attendants.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Communication skills

Teamwork

Bilingual abilities

Education

High School Diploma or Equivalent

Job description

Aquarius Casino Resort in Laughlin, NV is seeking a Houseperson to maintain clean, welcoming guest spaces. You will respond to requests by delivering amenities and items, helping ensure an exceptional guest experience. Your attention to detail supports a smooth daily operation and guest satisfaction.

The role requires teamwork, a strong work ethic, and safety awareness. You will clean public and back-of-house areas, assist with trash and linen, restock supply closets, and support Guest Room