Guest Experience Attendant III (Butler), Riverbend

Kohler Co.; Wisconsin; On-site; USD 25,000 - 38,000; Part time

Job summary

Kohler Co. in Kohler, WI invites you to join Riverbend as a Guest Experience Attendant III (Butler). This onsite role delivers personalized service from greeting guests to luggage assistance, valet, and resort reservations in a luxury setting.

You will greet guests by name, register them, escort to rooms, provide local recommendations, and maintain a pristine front desk and public areas. Weekend and holiday shifts, with varied hours, are common.

Qualifications

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Strong verbal and written communication skills are necessary.
• Must be able to lift 25-50 pounds on a daily basis.
• Work hours will frequently include weekends and holidays with hours varying from early morning to late evening.
• Two years of experience in a luxury hospitality setting preferred.
• Experience using property management systems or hotel front desk experience preferred.

Responsibilities

• Open the door and greet guest with a sense of arrival using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle or direct to self-parking.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area and public spaces.
• Maintain furniture arrangement as required by season or event.
• Provide in-depth knowledge of facilities and hours of operation.
• Inform supervisor of any guest problems or unusual circumstances.

Skills

Driver's license

Communication

Lift 25-50 lbs

Flexible schedule

Luxury hospitality

PMS experience

Job description

Guest Experience Attendant III (Butler), Riverbend

Work Mode: Onsite

Location: Kohler, WI

Create memorable guest experiences at Riverbend, a historic private estate nestled along a horseshoe bend of the Sheboygan River. As part of our Guest Services team, you will provide personalized, attentive service throughout each guest’s stay, from welcoming and registering guests to assisting with luggage, valet service, resort reservations, and recommendations. This role is ideal for someone who enjoys building connections with guests and delivering the thoughtful service expected in a luxury hospitality environment.

Specific Responsibilities

• Open the door and greet guest with "sense of arrival" by using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and areaattraction's
• Inform supervisor of any guest problems or unusual circumstances.

This is a Casual part-time position working weekdays and weekends. Shifts vary between 6:00am and 11:00pm.

Skills/Requirements

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Strong verbal and written communication skills are necessary.
• Must be able to lift 25-50 pounds on a daily basis.
• Work hours will frequently include weekends and holidays with hours varying
  as early as 5am and/or as late as 1am based on business need.
• Two years of experience in a luxury hospitality setting preferred.
  
• Experience using property management systems or hotel
  front desk experience preferred.

The hourly range for this position is $18.30 - $27.50 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.