Guest Experience Attendant

Golden Entertainment, Inc.; Laughlin (NV); On-site; USD 15,000 - 22,000; Full time

Job summary

Edgewater Casino Resort in Laughlin, NV is seeking a Houseperson to keep rooms and public areas clean and welcoming. You will respond quickly to guest requests, deliver amenities, and support daily operations to ensure an exceptional guest experience.

Ideal candidates have at least 3 months in a similar role, are able to follow instructions in a fast-paced environment, communicate well, and work as part of a team; bilingual abilities are preferred.

Qualifications

• 3+ months of experience in a similar role or transferable skills.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Bilingual abilities preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Empty Guest Room Attendant carts throughout the shift and assist with removal of trash and soiled linen.
• Clean public and back-of-house areas, including floors, stairwells, elevators, walls, mirrors, and fixtures.
• Deliver and retrieve guest items such as rollaway beds, cribs, refrigerators, coffee pots, and requested toiletries.
• Restock and maintain locker rooms, supply closets, and deliver cleaning products and equipment to Guest Room Attendants.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Guest service

Teamwork

Communication

Bilingual preferred

Education

High School Diploma or equivalent

Job description

Edgewater Casino Resort in Laughlin, NV is seeking a Houseperson to keep rooms and public areas clean and welcoming. You will respond quickly to guest requests, deliver amenities, and support daily operations to ensure an exceptional guest experience.

Ideal candidates have at least 3 months in a similar role, are able to follow instructions in a fast-paced environment, communicate well, and work as part of a team; bilingual abilities are preferred.