Guest Services Experience Associate

Lake Terrace; Hattiesburg (MS); On-site; USD 17,000 - 21,000; Part time

Job summary

Lake Terrace Zoo in Hattiesburg, Mississippi seeks a part-time Guest Services Experience Associate to deliver outstanding guest experiences at the Zoo and Serengeti Springs locations. This role supports ticket booths, merchandise, and events with a guest-first mindset.

You will greet guests, manage lines, assist with crowd control, and help with stocking and display of merchandise. You’ll contribute to a safe, clean, and welcoming environment during peak days and special events.

Qualifications

• Strong verbal and written communication.
• Ability to stay calm and effective during high-traffic days.
• Highly energetic, motivated, and enthusiastic about guest experiences.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests and provide outstanding service to create a welcoming environment.
• Assist with crowd control and manage lines during busy periods.
• Maintain cleanliness and order in assigned zones and surrounding areas.
• Assist with inventory control, merchandise stocking and replenishment.
• Support special events at Zoo and Serengeti Springs locations.

Skills

Communication

Under pressure

Energetic

Teamwork

Guest service

Job description

JOB DESCRIPTION

Guest Services Experience Associate

DEPARTMENT

Zoo – Guest Services

REPORTS TO

Visitor Experience Operations Manager and the Manager on Duty

SHIFT

Part-time: Generally Tuesday – Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that each Guest receives outstanding Guest Service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of Guest Service.
• Assist with crowd control and line management while maintaining positive and engaging interactions with guests.
• Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery.
• Complete daily operational and maintenance tasks as it pertains to multiple locations.
• Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc.
• Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately.
• Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown.
• Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information.
• Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention.
• Display knowledge of opening and closing procedures for all assigned locations, including but not limited to:
• Zoo Ticket Booth
• Serengeti Springs Ticket Booth
• Serengeti Springs Market

QUALIFICATION REQUIREMENTS

Knowledge and skills

• Must possess strong verbal and written communication skills.
• Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events
• Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.
• Ability to work effectively both independently and as part of a team.