Guest Experience Associate — Welcoming Center

The Salvation Army Southern California; El Cajon (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The Salvation Army Southern California in the Red Shield Center is seeking a Guest Services Associate to be the first point of contact for members, guests, clients, volunteers, and visitors. You will create a welcoming, safe, and professional environment by delivering exceptional service and guiding people to programs and services.

Responsibilities include processing memberships and registrations, handling transactions with accuracy, promoting activities, and assisting with event preparation.

Qualifications

• Previous customer service and point-of-sale experience preferred.
• Ability to communicate effectively with customers, peers & supervisors.
• Maintain the confidentiality of all client information.
• First Aid/CPR/AED certification within 90 days of employment.
• Maintain a professional attitude and problem solving.
• Must be able to work independently, with minimal supervision.
• Must have command of the English language and possess excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service to all members, clients, guests, volunteers, and visitors by ensuring prompt, courteous, and professional assistance at all times.
• Serve as the primary point of contact for guests by greeting visitors, responding to inquiries, directing individuals to programs and services, and creating a welcoming environment that reflects The Salvation Army's mission and values.
• Process memberships, registrations, reservations, and retail transactions accurately and efficiently in accordance with established procedures.
• Maintain compliance with all Red Shield Center cash-handling policies and procedures, including accepting payments, balancing assigned cash tills, preparing deposits, and accurately documenting transactions.
• Promote and communicate information regarding memberships, programs, activities, special events, and services to help guests identify opportunities that best meet their needs.
• Conduct facility tours and assist prospective members and guests by explaining facility amenities, program offerings, and membership benefits.
• Build positive relationships with members, clients, guests, and community partners through professional, courteous, and effective communication.
• Assist with event preparation, room set-ups, and program activities as assigned, helping to ensure successful operations and positive guest experiences.
• Observe facility conditions and report maintenance, safety, security, and operational concerns to the appropriate supervisor or department in a timely manner.
• Maintain an organized, clean, and professional reception and work area, ensuring public-facing spaces remain welcoming and presentable.
• Follow all Red Shield Center operating procedures, departmental guidelines, and administrative policies.
• Attend staff meetings, trainings, and professional development activities as assigned.
• Maintain the confidentiality of member, client, employee, and organizational information in accordance to agency policies and applicable regulations.
• Perform other duties as assigned in support of Red Shield Center and Corps operations.

Skills

Customer service

Communication

Team player

Problem solving

Cash handling

Confidentiality

English language

Education

High school diploma

Tools

POS system

Computer experience

Job description

The Salvation Army Southern California in the Red Shield Center is seeking a Guest Services Associate to be the first point of contact for members, guests, clients, volunteers, and visitors. You will create a welcoming, safe, and professional environment by delivering exceptional service and guiding people to programs and services.

Responsibilities include processing memberships and registrations, handling transactions with accuracy, promoting activities, and assisting with event preparation.