Guest Experience Associate — Sports Retail

Rally House; Plaza (ND); On-site; USD 18,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate in Plaza, ND to deliver a welcoming and energetic shopping experience. You will support sales, merchandising and daily store operations while working with teammates to uphold Rally House standards.

The role emphasizes teamwork, initiative, and attention to detail, with opportunities to participate in training and events. Applicants should be 16+ and enjoy sports retail, with a customer-first mindset and a positive, energetic attitude.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent communication and time management skills.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalates when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Social

Customer Centric

Action Oriented

Job description

Rally House is seeking a Teammate in Plaza, ND to deliver a welcoming and energetic shopping experience. You will support sales, merchandising and daily store operations while working with teammates to uphold Rally House standards.

The role emphasizes teamwork, initiative, and attention to detail, with opportunities to participate in training and events. Applicants should be 16+ and enjoy sports retail, with a customer-first mindset and a positive, energetic attitude.