Guest Experience Associate (Retail)

Ross Stores; Catonsville (MD); On-site; USD 42,981,000 - 47,059,000; Full time

Benefits offered by this job

Employee discount

Medical/Dental/Vision health insurance

401K participation

Bonus potential

Job summary

Ross Stores in Catonsville, MD is hiring a Retail Associate to ensure a positive shopping experience. You will greet customers, assist with merchandise, and maintain clean, organized store areas according to company standards.

The role requires friendly, professional interaction, attention to safety, and adherence to loss prevention and MOS policies. The position includes benefits and a base pay range listed in the job posting.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.

Skills

Communication

Basic math

Job description

Ross Stores in Catonsville, MD is hiring a Retail Associate to ensure a positive shopping experience. You will greet customers, assist with merchandise, and maintain clean, organized store areas according to company standards.

The role requires friendly, professional interaction, attention to safety, and adherence to loss prevention and MOS policies. The position includes benefits and a base pay range listed in the job posting.