Guest Experience Associate – Resort Food & Beverage Support

Sugarloaf Mountain Corporation; Town of Montana (WI); Hybrid; USD 18,000 - 24,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted Tickets to Montana/ Boyne

Discounted ski/snowboard rentals with

Job summary

Big Sky Resort in Montana is seeking entry-level Restaurant Service Support Team Members to help create smooth, memorable dining experiences and support front-of-house operations.

This role offers hands-on experience with a world-class resort team and the chance to develop guest-service skills, including bussing, restocking, and assisting servers.

Qualifications

• Passion for guest service and interest in hospitality
• Friendly, team-first attitude and coachable mindset
• Willingness to take initiative and handle varied duties
• Strong attention to cleanliness and maintaining a safe, tidy workspace
• Flexibility and adaptability in a dynamic service environment
• Commitment to following operational standards and procedures
• Availability to work early, mid-day, evenings, weekends and holidays
• Ability to lift at least 35 pounds
• Stand on feet for at least 8 hours
• Climb stairs multiple times per shift
• Carry a full tray with either hand

Responsibilities

• Set the tone with a positive attitude while bussing and resetting tables to maintain a polished dining space
• Assist servers and bartenders in delivering seamless service (restocking, clearing, food running)
• Work the floor with a smile and stay present with guest needs
• Communicate effectively with guests and team members to ensure fast-paced service
• Step into a variety of support roles and foster strong relationships with your team
• Learn and follow Boyne Standards and Boyne Basics to better serve our guests

Skills

Supportive

Accommodating

Willing and Helpful

Friendly

Consistent

Detail oriented

Job description

Overview

Our Restaurant Service Support Team Members are essential in creating smooth, memorable dining experiences for our guests and supporting front-of-house operations. You’re one of the most versatile players in our Food & Beverage lineup—helping where it matters most, and no two days look the same. This entry-level role is an excellent opportunity to gain hands-on experience with a world-class resort team and jumpstart your career in hospitality.

Here are some of the top qualities that will help you be successful in this role:

• Supportive
• Accommodating
• Willing and Helpful
• Friendly
• Consistent
• Detailed

Responsibilities

Picture yourself as a Service Support Team Member at Big Sky Resort and having the opportunity to:

• Set the tone with a positive attitude while bussing and resetting tables to maintain a polished dining space
• Assist servers and bartenders in delivering seamless service, whether it’s restocking, clearing, or jumping in on food running
• Work the floor with a smile and stay present with guest needs
• Communicate effectively with guests and team members to ensure fast-paced service flows smoothly
• Step into a variety of support roles and foster strong relationships with your team
• Learn and follow our Boyne Standards and Boyne Basics to better serve our guests

Qualifications

Recipe for Success:

• A passion for guest service and interest in the hospitality industry
• A friendly, team-first attitude and coachable mindset
• Willingness to take initiative and step into a variety of duties as needed
• Strong attention to cleanliness and maintaining a safe, tidy workspace
• Flexibility and adaptability in a dynamic service environment
• Commitment to following operational standards and procedures
• Availability to work early, mid-day, and evening shifts, weekends, and holidays
• Ability to lift, push or pull at least 35 pounds
• Must be able to work on your feet for at least 8 hours
• Must be able to climb stairs multiple times per shift
• Must be able to carry a full tray with either hand

How to stand out:

• Submit a resume with your application

• Be ServSafe certified

• Bring previous experience—or just a positive attitude and eagerness to learn

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Days and Eligibility for PTO
• Monthly employee events