Guest Experience Associate — Pastry & Café

Convive Brands; Westwood (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with up to 4% match

Pre-tax commuter benefits

Team member discounts

Job summary

Convive Brands’ Le Pain Quotidien in Westwood, CA is hiring team members to deliver warm hospitality and efficient service. You’ll join a brand with 35 years of tradition, supporting guests with friendly service, accurate orders, and pride in living the company values.

This role offers opportunities to grow within a portfolio of concepts including California Pizza Kitchen and Little Beet, with benefits like health coverage, PTO, and a 401(k) match.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus
• Flexibility in schedule is highly preferred but not required
• Ability to be cross-trained in all areas of the dining room and retail space preferred
• Ability to speak, read, and understand the primary language(s) of the work location

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Anticipate guest needs and note any preferences provided by the guest
• Prepare all drinks for retail and dining room, including batches for the retail counter
• Properly bag, box, and arrange to-go food and pastry
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy
• Maintain and consolidate pastry display throughout the day
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Responsible for answering the phone with proper etiquette; takes orders over the phone

Tools

Toast POS

Job description

Convive Brands’ Le Pain Quotidien in Westwood, CA is hiring team members to deliver warm hospitality and efficient service. You’ll join a brand with 35 years of tradition, supporting guests with friendly service, accurate orders, and pride in living the company values.

This role offers opportunities to grow within a portfolio of concepts including California Pizza Kitchen and Little Beet, with benefits like health coverage, PTO, and a 401(k) match.