Guest Experience Associate (Part-Time)

The Coca-Cola Company; Atlanta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks a Guest Experience Associate to enhance visitor interactions at a renowned attraction. This part-time role involves welcoming guests, sharing the rich history of the brand, and ensuring exceptional service. Ideal candidates will thrive in a dynamic environment, showcasing their communication skills and passion for hospitality. Join a team dedicated to creating memorable experiences for over a million guests annually, all while upholding core values and contributing to a vibrant atmosphere. If you love engaging with people and making a difference, this opportunity is perfect for you.

Qualifications

• 1 year experience in customer service or hospitality preferred.
• Strong verbal skills and ability to adapt in fast-paced environments.

Responsibilities

• Provide exemplary guest service while engaging with guests and sharing brand knowledge.
• Facilitate tours and manage ticketing operations as needed.

Skills

Customer Service

Communication Skills

Multilingual Skills

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Location(s): United States of America

City/Cities: Atlanta

Travel Required: 00% - 25%

Relocation Provided: No

Job Posting End Date: April 4, 2025

Shift:

Job Description Summary:

The Guest Experience Associate will welcome and host the World to experience the history and future of The Coca-Cola Company, its Brand, portfolio of beverages and its people. As an Ambassador, you bring the World of Coca-Cola Attraction and night time event business to life through extraordinary service and attention to each guest by sharing key messages. Key responsibilities include: actively engaging with all guests and anticipating their needs. Sharing knowledge of and telling the history and stories about our Brand and The Company. Working to create and maintain a hassle-free, safe operation as well as flawless show quality, operating effectiveness, exhibits and experiences.

Hourly Pay Rate: Starting at $13.50/hr - up to $15.90/hr

Position Type: Part-Time

Average Hours: 28 hours/week

This is a part-time role working 28 hours a week. Candidates must have open availability to work 4 days on weekends, weekdays and holidays. Shifts will vary between the hours of 8:30 am and 9:00 pm based on the business needs (could be as late as midnight when we host corporate events).

Position Overview:

The Guest Experience Associate will be a representative of World of Coca-Cola and will engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products and history. They are responsible for providing exceptional guest service to over one million guests annually while enhancing brand image and supporting Company goals to consumers from around the world.

Primary Responsibilities/Accountabilities:

• Provides exemplary guest service to all internal and external guests of World of Coca-Cola while performing the following activities: selling tickets, providing access control, checking-in groups, pulsing guest traffic into theaters or galleries, restocking/replenishing stations and delivering supplies, making public announcements, assisting guests with special access, and assisting guests with wayfinding.
• Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships.
• Facilitates VIP Tours and School Group Tours, using scripts and talking points as provided in the program guidelines.
• When scheduled and trained for Admissions/Ticketing: Operates ticketing system, reconciles cash transactions, meets sales goals (CityPass, Upgrades), and handles sensitive information with care such as Addresses and Credit Card Numbers.
• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate.
• Adheres to Company policies regarding timeliness, attendance and time clock procedures.
• Maintains specified appearance standards for Front of House presentation.
• Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors.
• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures.
• Works quickly as a team to help maintain the cleanliness of exhibits, galleries and theaters.
• Interacts with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola.
• Handles guest situations in a professional, quick, thorough, and respectful manner.
• Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA.
• Handles cash and credit transactions successfully in a fast-paced environment.
• Other duties as assigned by World of Coca-Cola Leadership Team.

Leadership Behaviors:

As a Leader of Self, the Guest Relations Ambassador is responsible for ensuring their own individual performance is optimal, contributing to team effectiveness, and supporting overall team performance, which may occasionally involve taking on leadership roles within the team.

Physical Requirements:

• Continuous walking and/or standing for prolonged periods of time (6-8 hours).
• Ability to climb/navigate multiple levels of the building via stairs or elevator.
• Continuous exposure to outside temperatures including extreme heat or cold.
• Ability to reach overhead to lift objects up to 20 pounds.
• Ability to push and pull objects up to 50 pounds.
• Ability to navigate through dark and work in enclosed spaces.
• Ability to work in noisy, crowded and tight spaces.

Education & Experience Requirements:

• High school diploma or equivalent
• One year experience in the themed attraction industry, hospitality industry, or customer service.
• Strong verbal and presentation skills, multi-lingual skills a plus.
• Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, and ability to perform these operations using American units of Money.
• Proven ability to deal with problems involving few concrete variables in a standardized method.

Skills:

Pay Range: $16,848 - $19,843

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.