Guest Experience Associate

University of Wisconsin-Madison - Student jobs; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Saunaday is seeking a Guest Experience Associate in Madison, WI, dedicated to enhancing guest experiences through warmth and professionalism. The role involves engaging with visitors, educating them on wellness practices, and supporting daily operations in a dynamic bathhouse environment. Join a supportive team that values dedication to guest care and offers competitive pay with opportunities for growth.

Benefits

401k with employer match

Overtime & Holiday Pay Eligible

Complimentary access to bathhouse amenities

Discounted use for friends and family

Opportunities for growth

Qualifications

• Previous experience in hospitality and/or customer service preferred.
• Strong interpersonal and communication skills.
• Passion for wellness and creating memorable guest experiences.
• Ability to work nights and weekends.

Responsibilities

• Greet guests warmly and guide them through their experience.
• Educate guests on sauna etiquette and hydrotherapy benefits.
• Maintain cleanliness and assist with operations.
• Collaborate with team members to ensure guest satisfaction.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Adaptability

Job description

Department Overview:

Saunaday is a modern bathhouse dedicated to deep relaxation, social connection, and personal wellness. Inspired by traditional sauna cultures and elevated with boutique hospitality, it offers a welcoming space where guests can unwind and rejuvenate through heat and cold therapy.

Anticipated Hours Per Week

12 to 30

Schedule:

Hours of operation:

Monday - Sunday: 7am to 9pm

Schedules will fluxuate and are subject to change based on business needs.

Salary/Wage Range:

Hourly $16.00 to $18.00

Number Of Positions

5

Position Summary/Job Duties:

Guest Experience Associate
Location: Madison, WI
Job Type: Part-Time (minimum 12 hrs per week)

About Saunaday

Saunaday is a modern bathhouse designed for deep relaxation, social connection, and personal wellness. Inspired by traditional sauna cultures and infused with a contemporary, boutique hospitality approach, we offer an elevated yet welcoming environment where guests can unwind, recharge, and embrace the rejuvenating power of heat and cold therapy.

Position Overview

As a Guest Experience Associate, you are the heart of Saunaday's hospitality. You create a warm and inviting atmosphere for our guests, guiding them through their bathhouse journey with expertise, care, and enthusiasm. From check-in to post-sauna bliss, you ensure each visitor feels supported and inspired to fully embrace the Saunaday experience.

Key Responsibilities

• Warm Welcome & Guest Engagement: Greet guests with warmth and authenticity, providing a seamless check-in experience and setting the tone for relaxation.
• Guided Experience: Educate guests on sauna etiquette, hydrotherapy benefits, and house policies to enhance their experience.
• Service & Support: Anticipate guest needs, answer questions, and provide thoughtful recommendations to elevate their visit.
• Operations & Cleanliness: Maintain the pristine ambiance of the space by assisting with light cleaning, towel & backbar restocking, and ensuring all areas meet Saunaday’s high aesthetic and hygiene standards.
• Retail & Beverage Service: Assist guests with retail selections, hydration offerings, and other wellness-focused amenities.
• Team Collaboration: Work closely with fellow associates and management to ensure smooth daily operations and exceptional guest satisfaction.

Who You Are

• A natural host with a warm, friendly, and professional demeanor.
• Passionate about wellness, hospitality, and creating memorable guest experiences.
• Adaptable and comfortable in a dynamic, fast-paced environment.
• Detail-oriented and proactive in maintaining a serene and well-kept space.
• Excellent communicator, able to engage with guests and team members alike.
• Experience in hospitality, customer service, or wellness-related fields is a plus, but we prioritize attitude and enthusiasm over background.
• Ability to work nights and weekends is preferred.

What We Offer

• Competitive hourly wages with a starting range of $16-18/hour
• 401k with employer match
• Overtime & Holiday Pay Eligible
• Complimentary access to bathhouse amenities and discounted use for friends and family.
• Opportunities for growth in a new and expanding wellness brand.
• A supportive, inclusive, and uplifting work environment.

At Saunaday, we believe in the power of genuine care and human connection. If you’re ready to bring your hospitality skills to a new business designed for the Madison community, we’d love to meet you.

An Equal Opportunity Employer, including disability/veterans.

Qualifications:

Job Requirements:

• Previous experience in hospitality and/or customer service is preferred
• Strong interpersonal and communication skills
• Passion for wellness, hospitality, and creating a memorable guest experiences
• Ability to work nights and weekends
• Adaptable and comfortable in a dynamic, fast paced environment

Application Instructions:

Apply through our Indeed job posting and include a short message of why Saunaday speaks to you!

Contact:

Org: Saunaday
Web: https://www.sauna.day/
Email: [e-mail]